Onsite IT technicians

Hemmersbach is seeking experienced Onsite and IT Technicians at L2 to join our team. As an IT technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure. Responsibilities: Deliver end-user support in a remote-first model, ensuring high service quality and user satisfactionIncrease productivity through proactive supportUse automation, predictive insights and standardized playbooks to reduce onsite dependencyLower resolution times and repeat incidents via AI diagnostics, knowledge reuse and self-healingEnsure availability of key workplace services including devices, collaboration tools, meeting rooms and mobilityMaintain data continuity with secure and efficient recovery during disruptionsProvide coordinated smart-hands support aligned with AI monitoring and escalationImprove service maturity using ITSM platforms and AI insightsEnable policy-driven endpoint management for scalability and complianceBuild stakeholder trust through clear communication and consistent delivery Experience in L2 support within large corporationsMinimum 2 years of experience in End-user Support or in a similar roleGood English skillsGood communication skillsFamiliarity with ticketing system A secure job in an exponentially growing international companyTaking responsibility of exciting projects with diverse challengesWonderful team spirit and a great working atmosphere in a friendly teamDirect and open communicationVery good opportunities for professional and personal further development thanks to our human resources development programmeMentor programme for an easy start for new employeesRoom for your own ideas and suggestionsRoom for improvement as well as their quick implementation due to brief decisions making processesBuddy ProgramExtensive paid trainingCafeteria