Email Customer Support Representative – Evening Shifts

About the RoleWe are looking for a reliable and customer-oriented Email Customer Support Representative to join our international car rental team. The position involves providing customer support exclusively via email. You will assist customers with car rental-related questions, complaints and unexpected situations, while also supporting the daily work of our rental stations.Main Responsibilities• Managing and monitoring shared company email accounts• Responding to customer enquiries exclusively in writing• Answering questions related to car rental bookings, rental conditions, required documents, payments, deposits, additional fees and other rental-related matters• Handling customer complaints, notifications and requests for clarification in a professional and courteous manner• Assisting customers before, during and after their rental• Guiding customers in unexpected situations, such as delayed arrivals, late vehicle pick-ups or returns, booking-related issues and other changes affecting their rental• Communicating important customer updates to rental stations and relevant internal departments• Following up on open customer cases and ensuring that enquiries are handled within the required timeframe• Providing administrative support to office staff, particularly rental agents• Creating and updating databases, customer records and internal documentation as required• Organising correspondence, documents and electronic filing systems• Performing general administrative and text-processing tasks • Fluent English and German, or fluent English and Italian, both written and spoken• Excellent written communication skills• Ability to communicate clearly, professionally and empathetically via email• Ability to handle complaints and challenging customer situations with a calm and solution-oriented approach• Strong problem-solving skills and the ability to provide customers with clear guidance• Ability to work independently and make responsible decisions• Positive, accurate and reliable working style• Strong attention to detail and effective deadline management• Ability to manage several customer cases and priorities simultaneously• Confident user-level knowledge of standard IT systems and Microsoft Office• Availability to work evenings • Knowledge of additional languages• Previous experience in customer service, email support or administration• Previous experience in the car rental, travel or tourism industry• Experience handling customer complaints and complex cases• Experience working with shared email accounts, CRM platforms or ticketing systems • Varied customer service and administrative responsibilities• A stable position in a growing international company• A fully remote position with no requirement to work from an office• Comprehensive training on our internal processes and systems• The opportunity to work with several departments in an international environment• Full-time, open ended Hungarian employment contract. Initial net salary for the first 3 months: 350, 000 HUF/month, with growth potential.