Support Team Lead

What you’ll be doing: You’ll lead and grow our high-performing Support team in our Customer Support Center by hiring top talent, mentoring team members, and ensuring we exceed performance targets. By setting a high bar for service and leading through example, you’ll foster a team culture of excellence, engagement, and accountability.Day-to-day in this role you’ll: Recruit, mentor, and manage a customer-facing support team.Provide regular feedback and hold performance reviews to ensure KPI achievement.Lead by example in customer interactions and set ambitious service targets.Run team engagement initiatives such as feedback sessions and workshops.Analyze data and translate insights into clear actions for improvement.Collaborate cross-functionally to ensure consistent tone and service across stakeholders. Our humble expectations: Previous experience leading a customer-facing team.Strong communication skills in Hungarian and English.Analytical mindset with the ability to turn data into actionable steps.A passion for mentoring and helping others grow.Ability to multitask and thrive in a fast-paced environment.Hands-on, proactive, and solutions-oriented attitude. Wolt CreditsEmployee Assistance Programme (EAP)Cafeteria - SZÉP card - Wolt Magyarország KftBreakfast, fruits, and snacks in the office