Client Onboarding Manager

Motivate the staff through constant interaction with the team, monitor the team’s activities and workload to ensure the timeliness and accuracy of all account opening functions and optimize process flowsResponsible with the team performing customer interaction, documentation issuance, review, and system setupsPerform day to day management of onboarding activities, including daily management of in-process, pended, and service-related activities, to support all scenarios and the delivery of very high-quality service to customers and internal partnersAccountable for various types of project management in the onboarding space, and manage cross-functional relationships with all teamsDetermine new work procedures, analyze complex and variable issues with significant departmental impactPromote cross functional training for staff to enrich their skill base; support the planning and hiring of the right talent, including training, guiding, developing, and rewarding individuals; evaluate subordinates' performanceMonitor customer satisfaction and service levels and drive process changes; provide innovative solutions to clients, and ensure a strong and robust processing environment with effective controlsCultivate excellent rapport with internal stakeholders, including peers and seniors, providing timely inputs to the team and ensuring prompt resolution of all issues; any business risks or matters requiring attention should be escalated to the appropriate senior forums for action and guidance 3-5 years of experience in documentation review, preferably in account maintenance and related cash products; people management experience would be an assetBachelor’s/University degree or equivalent experienceStrong interpersonal, diplomacy and communication skills, with a high level of diligence, motivation, and organizational skillsDemonstrated project management skills, including financial cost managementAdvanced execution skills in a prioritization-driven environment, combined with the ability to achieve business objectives without compromising established controls and risk parametersAbility to partner with businesses and other support functions at senior levels in setting strategy and priorities, thrive under pressure and convert risk into opportunityAbility to coach, develop and retain talentProficient knowledge of English; additionally, proficient knowledge of Bulgarian, Czech, Romanian, or Slovak is a strong plus (written and spoken) By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: Cafeteria ProgramHome Office Allowance (for colleagues working in hybrid work models)Paid Parental Leave Program (maternity and paternity leave)Private Medical Care Program and onsite medical rooms at our officesPension Plan Contribution to voluntary pension fundGroup Life InsuranceEmployee Assistance ProgramAccess to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and DegreedFlexible work arrangements to support you in managing work - life balanceCareer progression opportunities across geographies and business linesSocially active employee communities with diverse networking opportunitiesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.