Customer and Colleague Engagement Service Associate - AM Shift

What's in it for youWe know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving - talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with: Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store) Annual private healthcare package Performance-based annual bonus Minimum of 25 paid leave days per year Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development Solid Business Background with more than 100 proud years of company history We are a Great Team, and we are not fond of any formalities here Modern Office with great location (e.g.: free parking) Flexible working policy You will be responsible forProviding support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and general customer service for HungaryTroubleshooting, delivering great service experience, resolving issueTaking ownership of the issueEscalating contacts efficientlyYou will needGraduate/ high school educationUpper-intermediate English knowledgeExperience in Customer ServiceBasic Computer SkillsExperience in using MS Office (Excel, Word & PowerPoint)About usWe established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.