Customer Operations Specialist - Dutch Speaker

Act as first point of contact for customersManage group mailbox ensuring that all orders are placed and all inquiries are dealt in a timely mannerRaise tickets for customer data updatesProcess credit notes as required relating to price or delivery discrepanciesLiaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returnsProvide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they ariseBuild and maintain strong working relationships with Customers, the Commercial team and all other internal functionsEnsure daily statistics are submitted in a timely mannerEnsure all work instructions are kept updated as required Speak fluent Dutch and at least intermediate Englishhave High school degreehave experience in working with customers or in an international environmenthave experience of using ERP systems, preferably SAPhave good planning and organizational skillsare ready to learn new applications and solutions and has quick learning abilityhave excellent time management skillsare able to work independently Training and continuous learning and certification opportunitiesChance to be part of a rapidly expanding organizationMultilingual environmentEasy to access location and modern office buildingHybrid work modelCompetitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perksReimbursable language coursesTeam events and Company events (cool and youthful parties with team-games, etc.)High value awards and recognitions, annual bonus for top performers, and annual salary review