German-speaking level 2 service desk

A Level 2 Service Desk position is open at our partner for German speakers. Our partner is a leading provider of IT infrastructure services operating in Budapest. 

  Main Responsibilities

Provide support on IT infrastructure related issues to customers

Analyze issues and requests and escalate unsolved cases to the appropriate IT team

Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team

Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database

Manage high priority incidents and provide support for planned special events

Effectively communicate and coordinate work with other team members

Perform incidents trend analysis

Take over calls warm transferred from L1 as per the available processes

Perform reporting on distribution, asset statuses, licenses as and when required

Requirements

High School diploma

Speak English on a communication level 

Speak German on a business level (working/support language)

Prior experience in the IT field as a Service Desk (minimum 2 years)

The company can offer

Flexible work schedules

Dynamic, international work environment

Home office opportunity, language courses and different talent programs

Chance to grow professionally in the field of finance within a multinational environment

What you need to do now

If you have the required professional background and initial interest in the position, please apply below and send your English CV to us.