Senior Customer Service Representative- German Speaking (Castrol)

Maintain customer and material master databaseEnter customer orders and follow them upManage customer requests and queriesLogging, assigning, tracking progress of complaints & claims from receipt to completionInteract with customers and collaborators in a professional, friendly and efficient mannerFacilitate the invoicing processFront office activities Proficiency German and EnglishSolid English knowledgeCustomer oriented approachFlexible, motivated personalityGood communication skillsProven experience in the field of Customer Service or in SSC environment is an advantageExperience with SAP and Salesforce is an advantage Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 3 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentbp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership.