Customer Success Advisor (FRE/GER/ITA/SPA)

Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either French, German, Spanish or Italian.Deliver exceptional customer support by resolving issues and providing timely solutions at the first point of contact whenever possible.Guide customers through onboarding, service activation, and product adoption activities.Support customers with account access, subscription plans, licenses, upgrades, downgrades, and additional product features.Provide consultative guidance and best practices to help customers maximize the value of enterprise software solutions.Monitor and manage customer requests, ensuring service levels and operational KPIs are consistently achieved.Capture customer feedback, feature requests, and recurring issues, and collaborate with internal teams to drive continuous improvement.Identify opportunities to improve customer satisfaction, retention, and product utilization.Analyze operational reports, monitor trends, and support performance improvements through data-driven insights.Assist team members with process and technical questions, contribute to knowledge sharing, and support training activities.Document solutions, best practices, and process updates to maintain a strong knowledge base. Experience in customer service, customer support, customer success, or a related customer-facing role.Strong customer-centric mindset with a high sense of ownership and accountability.Business fluency in French, German, Spanish, or Italian, alongside strong English language skills.Ability to explain technical concepts clearly to non-technical audiences.Experience working with enterprise software, SaaS platforms, or technology-based solutions is an advantage.Familiarity with ServiceNow or the ability to quickly learn new platforms and technologies.ServiceNow Certified System Administrator (CSA) and/or ITIL Foundation Certification are strong advantages.Ability to manage multiple priorities while maintaining high levels of customer satisfaction. 40 hours/weekType: full time, indefinite.Legal requirements: You need to be currently eligible to work in Hungary. Join our diverse, collaborative workplace where your growth matters! Market-leading private healthcare packageAttractive cafeteria package based on your choiceHybrid working opportunityOffice gym and in-house sport clubsOpportunities to grow through diverse roles and career pathsSpecial discounts offered by our partnersAccess to world-class external learning platforms: Udemy, Oreilly, etc.Extensive in-house self-development opportunities