German-Speaking Junior L1 Support Specialist (Graduate / Freshly Graduated)

As a Junior Service Desk Level 1 Agent, you will be the first point of contact for end users of one of the world’s largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance.This is an entry‑level role, ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning.ResponsibilitiesIncident & Service Request SupportReceive and log incidents and service requests through phone, chat, web, and emailPerform basic troubleshooting using existing documentation and knowledge basesAim for First Contact Resolution (FCR) whenever possibleEscalate more complex issues to higher‑level support teams with clear and accurate informationSupport ticket follow‑ups and ensure proper documentation and closureLearn and follow defined SLAs, KPIs, and quality standardsCustomer Support & CommunicationAct as a single point of contact for users during the incident lifecycleProvide polite, clear, and helpful support in German and EnglishKeep users informed about ticket status and next stepsBuild confidence in communicating with international stakeholders You will be successful in this role if you have: Fresh graduate status or entry‑level experience (IT, business, languages, or similar fields are welcome)Strong German and English language skills (minimum B2, C1 is an advantage)Interest in IT, technology, and customer supportBasic understanding of IT concepts (Windows, applications, hardware, network basics) — training will be providedGood communication skills and a customer‑focused mindsetWillingness to learn, ask questions, and grow in a fast‑paced environmentAttention to detail and openness to feedbackExperience with Service Desk, POS/KDS systems, or QSR environments is an advantage, but not required. What do we offer?Hybrid working modelMonthly gross 44, 200 HUF cafeteria (independent of working hours)Fixed extra language allowancePrivate Health Insurance – Premium Package after 6 monthsHome office allowanceA supportive team, continuous learning, and long‑term career opportunities