German-Speaking Customer Service Representative - Night Shift

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks: Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skillsGuiding the client through the necessary steps to restore functionalityBeing responsible for either solving the issue or escalating to Level 2 supportCoordinating Service Requests by following up with the cross-functional teamsTeam up with your colleagues to collaborate on problem-solving and identify major service solutionsActively use the knowledge base to resolve problems and raise potential knowledge gapsCoordinating and following up on Service Requests Fluent English language skillsNative/close to native language skills in German (support language)Considerable familiarity with the MS Office Suite, particularly with the Windows environment in generalAttention to detail and analytical mindsetAbility to work on multiple and/or similar activities simultaneouslyOutstanding team player attitude After the training period full remote opportunity - during the training period day time 5 days/week in the officeMonthly gross 44.200 HUF cafeteria - regardless of your weekly working hoursFixed extra language allowanceAdditional shift bonusesPrivate Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure Annual Home Office Allowance: Gross HUF 108, 000Last and foremost, a great team, as well as a lot of learning and training opportunities